Who may submit a complaint regarding an Accredited Organization?

Individuals directly affected by the services of an Accredited Organization, such as patients and their families, have a legitimate interest in the quality and safety of care they receive. Their experiences can highlight potential issues related to an organization’s compliance with standards, thereby making their input valuable for the accreditation process. Complaints from patients and their families can lead to important investigations and enhancements in care, ensuring that organizations are held accountable for their practices.

This emphasizes the inclusive nature of complaint submission, recognizing that multiple stakeholders, particularly those directly impacted, play a critical role in maintaining and improving standards within accredited organizations. Therefore, allowing patients and their families to submit complaints is an essential part of the accreditation system, as it ensures that the experiences and concerns of those receiving care are considered in evaluating the organization’s performance.