What is one way the DNV surveyors ensure compliance in outpatient departments?

Including a sample of outpatients in the review is essential for ensuring compliance in outpatient departments because it allows surveyors to assess the quality of care provided to these patients. By evaluating the experiences and outcomes of outpatients, surveyors can identify areas of strength as well as potential weaknesses in the department's services. This approach provides a comprehensive understanding of the practices in place, ensuring that standards are being met across all patient categories rather than focusing solely on inpatient services. Engaging with outpatient records and experiences offers insights into patient safety, treatment effectiveness, and overall service quality, which are critical components of compliance and accreditation standards.