What is ISO 9001?

ISO 9001 is defined as an international standard that specifies requirements for a quality management system (QMS). This standard is designed to help organizations ensure that they meet the needs of customers and other stakeholders while complying with regulatory requirements related to the product or service. The essence of ISO 9001 is to enhance customer satisfaction through effective system implementations that generate consistent quality in products and services.

It focuses on several key principles, including a strong customer focus, the involvement of top management, a process approach, and continual improvement. By adhering to these principles, organizations can improve their processes, streamline operations, and ultimately provide better value to customers.

In contrast to other standards, ISO 9001 specifically addresses the systematic management of quality and does not pertain to environmental management, occupational health and safety, or financial audits, which are covered by different standards. This makes it distinct in its purpose and application among the various management standards available.